HPSM's Ride Benefit
Medi-Cal and CareAdvantage members who have no means of transportation to approved health care visits can use HPSM’s Ride Benefit at no cost. All rides must be arranged by calling HPSM’s ride provider, American Logistics.
What is covered?
Approved health care visits include medical, pharmacy, dental, mental health and substance use disorder appointments covered under Medi-Cal when no other form of transportation is available.
Rides to nonhealthcare services (such as schools, gyms, government offices, grocery stores, etc.) are not covered.
Rides that are covered
Rides that are not covered
What type of Ride?
Have your HPSM ID card ready when you call
Things to remember before you call
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Call at least two (2) business days (Monday-Friday) before your appointment
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For urgent appointments, call as soon as you can (including after hours)
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Caregivers and parents/guardians may go with the member
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The driver will be scheduled to pick you up at least an hour and fifteen minutes (75 minutes) before your appointment time so that you arrive at least fifteen (15) minutes before your scheduled appointment time
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The driver will only wait up to five (5) minutes at your pick-up location so please be on time and ready for your ride
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If you need to cancel a ride, you must call ALC at least two (2) hours before the scheduled pickup time to avoid a no-show on your record
Ride Process
